Last Updated: June 2025
EQUA - Center Of Excellence For Obesity Care ("EQUA," "we," "us," or "our") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://equa.in or interact with our clinic services.
By using our website and services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Personal Information
We may collect personally identifiable information ("Personal Information") that you voluntarily provide to us when you:
- Book an appointment through our website, phone, or WhatsApp
- Submit a contact or inquiry form
- Sign up for our newsletter or health resources
- Use our BMI assessment tool or health questionnaire
- Communicate with us via phone, email, or social media
This information may include:
- Full name
- Phone number
- Email address
- Age / date of birth
- Height and weight
- Medical history and health concerns (as voluntarily shared)
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we may automatically collect certain information including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited, time spent, and navigation patterns
- Referring URL and exit pages
2. How We Use Your Information
We use the information we collect for the following purposes:
- Appointment Management: To schedule, confirm, and manage your appointments at our clinic
- Patient Care: To provide medical consultation, treatment plans, and follow-up care
- Communication: To respond to your inquiries, send appointment reminders, and share relevant health information
- Improvement of Services: To analyze website usage and improve our content, user experience, and medical services
- Marketing (with consent): To send you health tips, clinic updates, and promotional offers that you have opted in to receive
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from.
What Are Cookies?
Cookies are small text files stored on your device by your web browser. They help us remember your preferences and understand how you use our site.
Types of Cookies We Use
- Essential Cookies: Required for the basic functioning of the website
- Analytics Cookies: We use Google Analytics to understand how visitors interact with our website. These cookies collect information anonymously and help us improve our site
- Functional Cookies: Remember your preferences and settings for a better user experience
Managing Cookies
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
4. Third-Party Services and Data Sharing
We may share your information with trusted third-party service providers who assist us in operating our website and clinic. These include:
When you contact us via WhatsApp (the primary communication channel for appointment booking), your messages are transmitted through WhatsApp's secure end-to-end encrypted platform. Your phone number and message content are subject to WhatsApp's Privacy Policy. We use WhatsApp solely for appointment scheduling and patient communication.
Google Analytics
We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects information such as your IP address, browser type, and pages visited. This data is anonymized where possible. Google's use of this data is governed by Google's Privacy Policy.
Other Service Providers
We may engage third-party vendors for:
- Website hosting and maintenance
- Email communication services
- Payment processing (if applicable in the future)
- Medical record management systems
All third-party providers are contractually bound to protect your data and use it only for the services they provide to us.
No Sale of Information
EQUA does not sell, trade, or rent your personal information to third parties for their marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmitted via our website
- Secure storage of patient records
- Access controls and authentication protocols
- Regular security audits and updates
- Staff training on data protection and confidentiality
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Indian laws and medical record retention regulations.
7. Your Rights
As a patient and user of our services, you have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Correction: Request correction of any inaccurate or incomplete data
- Right to Deletion: Request deletion of your data, subject to legal and medical record retention requirements
- Right to Withdraw Consent: Withdraw your consent to data processing at any time
- Right to Object: Object to the processing of your data for marketing purposes
- Right to Data Portability: Request transfer of your data to another service provider
To exercise any of these rights, please contact us using the details provided at the end of this policy.
8. Children's Privacy
Our services are intended for individuals above the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
10. Governing Law
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and the rules and regulations framed thereunder. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
EQUA - Center Of Excellence For Obesity Care
24th Main Rd, 1st Sector, HSR Layout
Bengaluru, Karnataka 560102
Phone: +91-72048 97249
Email: info@equa.in